Shipping & Returns | Performance parts and accessories for Audi, BMW, Volkswagen, Mini, Mercedes Benz, Porsche and Volvo

Shipping & Returns

 

 

 

Return New & Unused Products

Yes – We Accept Returns/Exchanges!

At DECAR Auto Sportiv, we want you to be happy with your purchase. If you’re not, you have 30 days from the invoice date or 20 days from receiving a back ordered item to request a return.

Some things to keep in mind before starting the return/exchange process:

  • The product being returned must be in saleable condition in the manufacturer's original packaging.
  • No refunds will be granted on any part that has been installed, modified, or that is not in saleable condition in its original packaging.
  • Electrical items are not eligible for return.
  • No refunds or returns on "special orders."
  • Damaged and/or defective items have their own return policy.
  • Any item(s) not returned within the period specified above (e.g., 30 days from the date of the invoice or 20 days from the date you received a back ordered item) may be exchanged for store credit only.
  • DECAR Auto Sportiv reserves the right to charge a handling / restocking fee of 20%.

 

Please click here to create a return ticket

 

 

Cancel my order

You may cancel your order any time before it ships from our location or from our supplier if we don’t have it in stock. If the product you ordered had to be special ordered in from our supplier and they have already shipped the product to us the order can still be cancelled but is subjected to a restocking or return shipping fee. Please note that most orders ship within 1-2 business days. If you would like to cancel an order please email our customer service team at sales@decarautospotiv.com with your name and order number.

 

 

Application / Fitment Issue

If you need to return a product that does not fit your vehicle and you feel that there is an error in our listing, please contact Customer Service to initiate a claim. We will investigate the issue and will make any corrections that are needed. If we find an error on our website or on behalf of a DECAR Auto Sportiv Representative we will provide a shipping label for your return and arrange proper shipment of the correct product(s). All products must be new, unused and must be in the original boxes, including labelling, hardware, etc. Customers are responsible for checking the product description and fitment notes plus vehicle applications prior to ordering any product(s) to verify that the products you have selected are appropriate for your vehicle. Product(s) ordered that are listed correctly on our website but ordered in error will require shipping be paid by the customer, and will be subject to a restocking fee. Upon purchase customers agree to all terms and conditions set forth above. DECAR Auto Sportiv reserves the right to act to its own discretion at any time, in DECAR Auto Sportiv’s best interest.

 

 

Warranty

Thank you for your order with DECAR Auto Sportiv. We pride ourselves in only carrying parts and products that we believe in. The hand selected parts in our catalogue meet certain standards in engineering and quality. All parts sold in our store are of high quality design, and materials. That being said, we do offer assurance in the rare instance of manufacture issues. Should you have problems with the parts you order from us, we’ve got you covered!

Every part sold in our online store is covered by a manufacturer’s warranty. The only parts not covered are those made for racing, rallying, or off-road use. Manufacturer’s warranties never cover parts that have been improperly installed, or altered in any way. Warranties are also non-transferable.

If you believe a part you purchased from us is defective, you must Contact our customer service team for a RMA number

There are two options for most warranty claims:

  1. Customer pays 100% for New replacement product(s) to be shipped. Customer then ships back the warranty product(s) to DECAR Auto Sportiv OR our supplier. Once product(s) are received, inspected and deemed defective a full refund will be issued for the full product(s) cost, shipping not included.

  2. Customer ships the product(s) back to DECAR Auto Sportiv OR our supplier for inspection. Upon warranty verification new or repaired product(s) will be shipped to the customer. If the failed product has already been replaced with a new product from another source DECAR Auto Sportiv will issue a store credit for the warranted product upon receipt.

It is at the sole discretion of the manufacturer to make determinations about defects. Some manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labelling, paperwork, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). DECAR Auto Sportiv will only replace or repair warranty products at our discretion. Refunds are not provided for any warranty transaction.

All products returned for warranty inspection are subject to testing and in some cases may require that the products are sent to the manufacturer for inspection. DECAR Auto Sportiv does not guarantee that any products will be warranted until this process is complete. In some cases warranties will be denied and DECAR Auto Sportiv must return the product(s) at the expense of the customer.

DECAR Auto Sportiv is not responsible for any damages that may have occurred by using the products that we sell. DECAR Auto Sportiv does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by DECAR Auto Sportiv including labour or product coverage. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. DECAR Auto Sportiv will only replace the defective product that was originally purchased from DECAR Auto Sportiv once it has been verified that this product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product or improper use will not be replaced by DECAR Auto Sportiv under any circumstances. DECAR Auto Sportiv will only ship replacement products to the original address that the product(s) was shipped to. The customer is responsible for the cost of returning any product(s) for warranty inspection or repair. Shipping charges are non-refundable.


Upon purchase customers agree to all terms and conditions set forth above. DECAR Auto Sportiv reserves the right to act to its own discretion at any time, in DECAR Auto Sportiv's best interest.

 

 

Pricing or Typographical Errors

While DECAR Auto Sportiv strives to provide accurate product and pricing information, pricing or typographical errors may occur. DECAR Auto Sportiv cannot confirm the price of an item until after your order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, DECAR Auto Sportiv shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is incorrectly priced, DECAR Auto Sportiv may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. Upon purchase customers agree to all terms and conditions set forth above. DECAR Auto Sportiv reserves the right to act to its own discretion at any time, in DECAR Auto Sportiv's best interest.

 

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Truck freight and oversize charges may apply to orders. We try our best to get orders shipped out the same business day on in stock products if ordered by 11AM EST.  We do have multiply warehouse locations across North America so if a product is in stock keep in mind it might have to transfer warehouse (ie, from our USA warehouse to our Canadian warehouse) before it can be shipped out to save you on cross boarder fees.

Oversized & Freight Handling Fee: Additional handling fees may apply to some heavy or bulky items due to size, weight, or special handling requirements. If additional fees are incurred we will contact you before your order is shipped out and you will have to the option to pay the additional freight fees or cancel the order.

 

Estimated delivery times for orders sent via Standard Shipping within Canada:

 

 

SHIPPING METHODS

Our Standard Shipping option is either UPS or FedEx but depending on the weight and size of the item(s) it may ship with another provider. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment.

 
SHIPMENT TRACKING

DECAR Auto Sportiv sends an email with the tracking number for every order that is placed with a valid email address.  If you have not provided an email address, you can contact us for tracking information.  Tracking information is also available by logging into your account.

 

DAMAGED SHIPMENTS

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will do our best to have a new product sent to you, and initiate a claim with the shipping provider.

Please hold on to the original packaging and packing material because UPS / FedEx, in most cases, will need to inspect the items and how they were packaged. A UPS / FedEx representative will contact you to set up a convenient time to inspect and pick up the package for return. If shipper does not come to inspect the package, or does not take it with them when they do come - please call us, and we will send you a Return Tag to send the damaged product back to us.

If you have not received your order even after the tracking shows it was delivered, contact us within 5 business days to start a tracer.

 
UNDELIVERED OR REFUSED SHIPMENTS

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a the shipper facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 20% restocking fee at our discretion.

 

MISSING SHIPMENTS

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the estimated delivery times for orders sent via Standard Shipping. 

Please note that the weekend and holidays do not count as shipping days (with the exception of Next Day Air Saturday delivery when chosen and paid for by you). If your package shipped and hasn’t been received within the above guidelines then please contact the shipping provider with your tracking number to receive an update.  Often delays (ie weather related) will be noted on the shipping companies website once you have entered your tracking number.

 

FREIGHT HANDLING DISCLAIMER

Any additional fees charged by the freight carrier for additional services either incurred through delivery issues or as requested by the receiver (other than normal shipping / handling costs) are the responsibility of the customer.  These include but may not be limited to:

 

  • Inside delivery or pickup
  • Limited access delivery or pickup (including churches, schools, construction sites, and military bases)
  • Lift-gate service, storage fees, or corrected bill of lading.

 

Important Freight Handling Information: When you order a product that requires Freight Handling, you’ll need to be aware of a few things you need to do to avoid incurring hassle or additional fees:

 

  • Be present in order to sign for the package
  • Open the package and inspect the contents with the driver present
  • Log any and all damage on the receiver’s and driver’s paperwork
  • Make sure the driver signs the delivery receipt with the description of any damage
  • Take 2-3 good quality pictures of the damage to the item
  • Do not refuse the shipment if there is any damage – it will start to accrue holding fees, and is harder for the freight carrier to locate while working on a damage claim
  • Contact us to let us know about the damage so we can initiate a damage claim for you

 

Receiving your shipment:

Please be aware that it is your duty (or the duty of a receiver signing on your behalf) to accept delivery of freight items. The receiver must be present to receive the shipment at the time of delivery. Failure of the receiver to be present may result in a delayed delivery and possible holding of the goods by the freight carrier.

 

  • If the freight carrier is unable to make delivery, storage charges for each day held will accrue.  If held, these charges are the responsibility of the customer.
  • In the event that neither the freight carrier nor DECAR Auto Sportiv are able to contact the customer to schedule a delivery, the goods will be returned to DECAR Auto Sportiv and the original and return shipping cost, as well as any storage fees, will be charged to the customer.  A restock fee may be charged at DECAR Auto Spotiv’s discretion to cover any additional costs such as replacement packaging.

 

Inspecting your shipment: 

It is the receiver’s responsibility to inspect the shipment for damages before the the freight carrier driver leaves the delivery location.  Open the package to check the contents, and ask the driver to inspect the contents with you or the party receiving the shipment.  If the shipment has been damaged, both the receiver and the freight carrier driver must write a precise description of the damage on both the receiver’s copy and the freight carrier's copy of the delivery receipt.  Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by the freight carrier, despite DECAR Auto Spotiv’s best efforts on your behalf.

 

For concealed loss or damage:

If after your initial inspection before the freight carrier driver has departed your delivery location you should discover loss or damage on further inspection, contact us immediately to start a claim with the freight carrier.  It is important that you do a thorough inspection as soon as possible after the delivery has been made and contact us immediately if there is any concealed loss or damage.  Make every effort to leave the containers and packing materials as they were when you first discovered the loss or damage.  Please note that any damage claim made after delivery could result in the claim being voided by the freight carrier.

 

Shipment refusal:

Do not refuse the delivery unless you have identified that any damage to the product shipped has made it totally worthless.  In case of partial damage or loss, you should accept the entire shipment and determine whether it can be repaired or retained with an allowance.  The customer is responsible for any holding or shipping charges on a refused shipment that the freight carrier deems repairable.

 

Freight Returns and shipment refusals without damage:

Please note that freight items are not returnable once shipped unless as a last resort if a shipment is in danger of becoming abandoned.  In the case of a refused freight shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable.  In addition, the customer may be charged a restocking fee at DECAR Auto Sportiv’s discretion, based on the individual situation and condition of the returning product and packaging.